Tuesday, 25 October 2016

ICT / Systems Applications Manager

By on 11:50 am

Kenyatta University is in the process of opening a new state of the art Hospital – Kenyatta University Hospital (KUH) in line with the University Strategic Plan and the Government Vision 2030 Development Plan.

The Hospital aspires to meet the health needs of all Kenyans as well as regional and global citizens. The hospital will also offer training of highly skilled medical personnel while carrying out biomedical research.

To this end the University seeks to employ a highly qualified and self-driven person to the following position:

ICT / Systems Applications Manager

Reporting to the Deputy Director Administration, the ICT Systems/Application Manager will oversee and coordinate the provision of Information and Communication Systems services, solutions and support, and advise the hospital executive on the same at KUH.

Main Duties and Responsibilities.

  • Plan for all ICT systems/Applications services required in the hospital, in collaboration with other sections and units heads and thus contribute to its overall strategic planning.
  • Coordinate the implementation of ICT Systems/Applications services component of hospital strategic plan within its vision, mission and culture and other national and international frameworks.
  • Develop application and service strategies and service level agreements, test and deploy plans regularly, in collaboration with business units’ heads, and other key stakeholders in the hospital.
  • Perform end to end applications development lifecycle projects and activities including development, testing, implementation and maintenance of ICT systems in the hospital.
  • Perform tuning, balancing, improvement, automation and usability of the existing software and applications in the hospital.
  • Simulate and model software and applications to fit end users in the different business units in order to facilitate quality service delivery in the hospital.
  • Works with system vendors as required to configure, customise or upgrades to existing systems in order to fit different end user needs in the different sections and units in the hospital.
  • Works with various departments and strategic management department business analysts to identify system requirement specifications (SRS) based on business processes in the hospital.
  • Keep abreast with the latest enterprise systems development technologies and methodologies and advises the executive appropriately at the hospital.
  • Review and promote the appropriate introduction and plan for the implementation of software tool versions that offer new/latest features for effective and efficient service delivery in the hospital.
  • Review the existing systems in use by different sections and units in the hospital and propose areas and approaches for improvements.
  • Contribute regularly to discussion regarding internal process and system improvements in order to ensure maximum efficiency across the hospital.
  • Set goals for Mean Time to Resolution (MTR) for all support issues, including escalated incidents among different sections and units in the hospital.
  • Develop, establish, implement and enforce supplier and outsourcer guidelines obligations, and SLAs to the hospital.
  • Ensure that the ICT Systems Section has all human and non-human resources required to provide ICT systems support services to other sections in the hospital.
  • Coordinate and provide ICT systems support services and service delivery in the hospital ensuring that they meet the expected standards and compliance.
  • Supervise ICT systems section staff together with their services, to ensure that they offer timely services within the expected standards in the hospital.
  • Ensure and coordinate continuous staff training needs assessment and implement the appropriate training and development programmes in the ICT systems section for their effective and efficient performance and productivity in the hospital.
  • Ensure and provide continuous ICT systems services’ advisory service to the hospital executive and other sections and units and other stakeholders through the appropriate media.
  • Oversee and coordinate monitoring and evaluation of progress and achievement of the ICT systems section’s programs, procedures, processes and services in the hospital, and prepare and disseminate periodic reports appropriately.
  • Bachelors’ Degree in ICT or Computer Science/Engineering from a recognized institution
  • Masters’ Degree in ICT or Computer Science/Engineering from a recognized institution
  • At least five years’ working experience as an ICT Systems Manager in a similar level organization
  • Knowledge of Enterprise Systems Management
  • Knowledge of Database Administration
  • Strong knowledge of ITIL
  • Knowledge of professional standards
  • Additional Skills / Requirements
  • Communication skills
  • Organizational skills
  • Leadership skills
  • Team building skills
  • Analytical skills
  • Ability to work under pressure
  • Must pass the integrity test as required by Chapter 6 of the Constitution of Kenya
  • Terms of Service: The terms for the above position includes a generous medical scheme, house allowance and commuting allowance.
Terms of Service:
The terms for the above position includes a generous medical scheme, house allowance and commuting allowance.
The applicants should provide full details of educational and professional qualification, work experience, present post and salary, applicant’s telephone number and e-mail address.

Copies of certificates and testimonials should also be enclosed giving the names and addresses of three (3) referees who are conversant with the applicant’s competence in area of specialization.

Applicants and Referees should write directly to:
Kenyatta University
P. O. Box 43844 – 00100

Applications and letters from the referees should be received not later than, 1st November 2016.

Kenyatta University is an equal opportunity employer and canvassing will lead to automatic disqualification.

Women and persons with disability are encouraged to apply.